Ticket tracking
Bugs and requests triaged by the AI, tracked sprint by sprint until they are resolved, with a reporting form.
A ticket tracker for a product team. Each ticket is attached to a component and a sprint; the AI suggests a category, estimates the severity and summarizes the report. A kanban tracks progress, a timeline shows the sprints, a form lets anyone report a problem, and an automation records the resolution date.
3 tables
Tickets 9 sample rows
One ticket per issue reported or feature request.
- Title Short text
- # Autonumber
- Description Long text
- Status Single select
- Priority Single select
- ✦ Category Single select
- ✦ Estimated severity Number
- ✦ Summary Short text
- Assigned to Person
- Reported by Email
- Opened on Date
- Estimate (points) Number
- Resolved on Date and time
- Age (days) Formula
- Component → Components
- Sprint → Sprints
- Blocked by → Tickets
| Title | # | Description | Status | Priority |
|---|---|---|---|---|
| The app crashes on launch on Android 12 | Since version 3.4, the app closes immediately after opening on several Pixel 6 devices. No error message. | In progress | Critical | |
| Double charge on a card payment | Two customers were charged twice after clicking "Pay" twice. The button doesn't disable itself. | Resolved | Critical | |
| Add sign-in with Apple | Several iPhone users are asking for sign-in with Apple, faster than creating a password. | To do | Normal |
Components 4 sample rows
The parts of the product, to see where problems concentrate.
- Name Short text
- Owner Person
- Tickets Count
| Name | Owner | Tickets |
|---|---|---|
| Mobile app | ||
| Website | ||
| API |
Sprints 3 sample rows
The team's two-week iterations.
- Name Short text
- Start Date
- End Date
- Goal Long text
- Tickets Count
- Committed points Rollup
| Name | Start | End | Goal | Tickets |
|---|---|---|---|---|
| Sprint 14 | 9/21/2026 | 10/4/2026 | Stabilize payments before the holiday sale. | |
| Sprint 15 | 10/5/2026 | 10/18/2026 | New sign-up flow on mobile. | |
| Sprint 16 | 10/19/2026 | 11/1/2026 | API performance. |
What the AI computes
- Tickets › Category
Classify this ticket for a software team. Title: {{Title}} Description: {{Description}}
- Tickets › Estimated severity
On a scale from 1 (minor annoyance) to 5 (service unusable or data at risk), how severe is this problem for users? Title: {{Title}} Description: {{Description}}
- Tickets › Summary
Summarize this ticket in one sentence of 15 words or fewer, without jargon. {{Title}} — {{Description}}