Customer review analysis
Collect reviews, and let the AI draw out the sentiment, the topics, the urgency and a draft reply.
For a shop, a restaurant or a brand: reviews come in from a public form or an import, and the AI reads each one. It classifies the sentiment, spots the main topic, flags those that need a quick reply, extracts the customer’s suggestion and drafts a reply for you to review. Products roll up their average rating and number of reviews; a dashboard tracks satisfaction.
2 tables
Reviews 8 sample rows
One review per row, wherever it comes from.
- Author Short text
- Reviews Long text
- Rating Number
- Source Single select
- Received on Date
- ✦ Sentiment Single select
- ✦ Topic Single select
- ✦ Urgent reply needed Checkbox
- ✦ Customer suggestion Short text
- ✦ Suggested reply Long text
- Replied Checkbox
- Product → Products
| Author | Reviews | Rating | Source | Received on |
|---|---|---|---|---|
| Emily R. | Amazing coffee, with notes of red berries and flowers. Delivered in two days in careful packaging. I recommend it without hesitation! | 5 | Website | 9/27/2026 |
| Mark D. | The package arrived a week late and customer service never answered my two emails. The coffee is good, but the experience was disappointing. | 2 | 10/6/2026 | |
| Sofia B. | The grinder looks nice, but the grind isn't consistent — impossible to get a fine grind for espresso. Pretty expensive for that result. | 2 | Website | 10/3/2026 |
Products 4 sample rows
What the reviews are about.
- Name Short text
- Category Single select
- Price Number
- Reviews Count
- Average rating Rollup
- Lowest rating Rollup
| Name | Category | Price | Reviews | Average rating |
|---|---|---|---|---|
| Ethiopia Yirgacheffe Coffee | Coffees | €14.90 | ||
| House Espresso Blend | Coffees | €11.50 | ||
| Sencha Green Tea | Teas | €9.80 |
What the AI computes
- Reviews › Sentiment
Here is a customer review, rated {{Rating}}/5: "{{Reviews}}" What is its overall sentiment?
- Reviews › Topic
What is the main subject of this customer review? "{{Reviews}}"
- Reviews › Urgent reply needed
Does this review call for a quick reply from the business (an angry customer, an unresolved problem, a risk of bad publicity, a question asked)? "{{Reviews}}" ({{Rating}}/5)
- Reviews › Customer suggestion
If this customer suggests a concrete improvement, summarize it in 12 words or fewer; otherwise reply with an empty string. "{{Reviews}}"
- Reviews › Suggested reply
Write a public reply to this review, in three sentences at most: thank the customer, address exactly what they said, offer a solution if there is a problem. Warm and professional tone, no empty phrases. Review from {{Author}} ({{Rating}}/5): "{{Reviews}}"