Knowledge base
Help articles and customer questions: the AI summarizes, classifies and suggests an answer based on the articles.
For a support team. Help articles are organized by category and tracked over time; customer questions come in through a public form. The AI summarizes each article and assesses its level, classifies each question and drafts an answer for you to review.
2 tables
Articles 4 sample rows
- Title Short text
- Category Single select
- Status Single select
- Content Rich text
- Author Person
- Updated on Date
- Helpful votes Number
- Related questions Count
- ✦ Summary Short text
- ✦ Level Single select
| Title | Category | Status | Content | Author |
|---|---|---|---|---|
| Set up your account in three minutes | Getting started | Published | Three steps are all it takes to open your account. Go to the sign-up page and enter your work email. Choose a password with at least twelve characters. Open the confirmation email and click the link to activate your account. No email after five minutes? Check your spam folder before trying again. | You |
| Change your subscription plan | Account and billing | Published | From Settings, then Subscription, choose the new plan and confirm. The change is immediate: the new plan's features are available right away. The price difference is calculated pro rata and appears on your next invoice. | |
| Import your data from a spreadsheet | Features | Published | Prepare the file Export your spreadsheet as CSV. Dates are written YYYY-MM-DD, for example 2026-03-15. Import Open the table menu, then Import. Choose your CSV file. Match each column to a field, then start the import. |
Questions 4 sample rows
- Question Short text
- Details Long text
- Asked by Email
- Received on Date
- Status Single select
- ✦ Category Single select
- ✦ Suggested reply Long text
- Article → Articles
| Question | Details | Asked by | Received on | Status |
|---|---|---|---|---|
| How can I get last year's invoices? | I need the invoices from January through December for my accountant. | accounting@example.com | 10/8/2026 | New |
| My CSV import is mixing up the dates | The date 4/3 in my spreadsheet comes out as April 3 instead of March 4. | lucie@example.com | 10/7/2026 | In progress |
| Can I invite a coworker for free? | marc@example.com | 10/3/2026 | Answered |
What the AI computes
- Articles › Summary
Summarize this help article in one sentence of 20 words or fewer. {{Title}} {{Content}}
- Articles › Level
What user level is this help article written for? {{Title}} — {{Content}}
- Questions › Category
Which support category does this question belong in? {{Question}} {{Details}}
- Questions › Suggested reply
Write a short, clear and friendly reply to this customer question. If it lacks detail, politely ask for more. Question: {{Question}} Details: {{Details}}